Privacy Policy

We take your privacy seriously and are committed to safeguarding your personal information at Seasons Properties (which term includes all subsidiaries of Season Properties ) referred as (“Company”, “we” or “us” or “ Season Properties”). We value you as our customer, respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting and disclosing that information.
If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in the Section – ‘How do you contact us?’.

WHAT ARE THE SOURCES OF YOUR PERSONAL DATA ?

The sources of your personal data collected (collectively referred to as “Platforms” in this policy) may include without limitation the following:

Seasons websites: These are websites we created for you that are operated by us, they include websites operated by Seasons Properties under our own domains and web addresses (URLs) and our own micro-sites that are part of a third-party social media networks such as Facebook, Twitter, or Instagram.

Emails, text messaging services, and other electronic messages: These are the electronic text-based interaction between you and Seasons Properties.
Season Properties mobile applications: These are smartphone applications created for you and operated by Season Properties or one of our partners. Season Properties customer service: Any communication between you and our customer service center (e.g. phone, email, WhatsApp etc.).
Data we create: Season Properties may also create data about you, when you avail our services.

Data from other sources: These include social media networks, market research agencies, Season Properties third party sales agents, registered brokers, promotional partners (such as Banks), public sources, and data received when we acquire other companies.
through any other means, including any other website operated by any third party; or by any third party, including through any application or content (including advertising) that may link to the Website.

WHAT INFORMATION WE COLLECT ABOUT YOU AND HOW WE USE YOUR PERSONAL INFORMATION?

The type of personal information we collect on or through our platforms, why we collect and how we use the personal information are explained in the following:

3.1 TO RESPOND TO ANY QUERIES OR EXPRESSION OF INTEREST MADE BY YOU:

We would use your personal data to help us respond to your queries or expression of interest and to ensure we help you find the right property that suits your needs. We may receive your personal data through one of the following channels:

When you send us an enquiry, via our website/social media page/call/WhatsApp, regarding one of our properties; When you participate in one of our events or visit our stands to enquire about our properties; When you may have expressed interest about our properties through our third-party agents; When you visit our sales office or contact our sales advisors regarding any property you wish to purchase.

We collect the following personal information: name, email address, phone number, nationality and details of your enquiry pursuant to our legitimate business interests. In certain cases, your enquiry may relate to a specific service request, for example: raising an enquiry regarding a specific property. For such requests, we need to use your personal information to help us respond to your request and to fulfil our contractual obligations under the requested service. Additionally, when you call our customer service center, we would maintain a record of the communications, including call recordings, in pursuit of our legitimate business interest to monitor and improve the quality of our customer support.

3.2 TO ENTER INTO OR TO CONCLUDE A SALES PURCHASE AGREEMENT:

Once you have decided to move forward to purchase any of the properties with Season Properties, we collect personal data such as name, passport, visa details, address, national ID, contact to conclude the contractual arrangements to finalize the property sale and to facilitate property registrations, handover and payment arrangements. Additionally, to conclude property sales, we are required to carry out a security clearance of our customer in compliance to local laws and pursuant to our legitimate business interest to combat any fraudulent transactions.

3.2 TO ENTER INTO OR TO CONCLUDE A SALES PURCHASE AGREEMENT:

This policy may change from time to time. Your continued use of our platforms after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

3.3 TO REQUEST YOUR FEEDBACK, AND TO RESPOND TO COMPLAINTS:

Your satisfaction is our utmost priority and we proactively take necessary steps to ensure you are well satisfied with our services. To help us respond to your feedback or complaints, we collect the following personal information: name, email ID, transaction details (such as service you availed) and your feedback/ complaints in the “We Care submission form”, through a survey conducted after you complete a transaction or after the completion of your call with our customer service team. We collect and use your personal information in pursuit of our legitimate business interests to address your concerns and to take necessary steps towards continual improvement.

3.4 TO PERSONALIZE AND PROVIDE YOU WITH INFORMATION ABOUT SEASONS SERVICES AND LATEST OFFERS:

We may combine the information we receive and collect about you to better understand your interests and preferences so that we can provide you with an experience that is tailored to those interests and preferences. For example, we may do this by notifying you of any events conducted by Seasons Properties, or sending you personalized offers, discounts or promotions by our mobile application, or email (where you have agreed to receive our emails), or advertising content that is relevant to your interests. It is in our legitimate business interests to send you information about Seasons Properties services and latest offers. We use your personal information such as email ID and/ or contact number to share information relating to Season properties services and latest offers that may be of interest to you.

Season Properties uses the personal information you provide us for a commercial purpose to help us tailor and show advertisements to you. We may partner with third parties to help us display relevant advertising and to manage our advertising across multiple channels including social media platforms. Our third-party partners may use cookies and non-cookie-based technologies to help us show you advertising based upon your browsing activities and interests.

3.5 TO MANAGE YOUR MEMBERSHIP OF OUR LOYALTY PROGRAMS – ‘U BY SEASONS PROPERTIES’:

We encourage and invite you to join our loyalty program, so that you may benefit from exclusive offers, discounts, and promotions available to members. You may join our loyalty program by informing us online on the webpage – https://www.4seasonvillas.com. Once you register for our loyalty program, we collect and process the following personal information: name, telephone number, email ID, KYC and transaction history. We collect and use your personal information to fulfill our contractual obligations under the loyalty program. As part of the loyalty program, we would also send our members information regarding special offers, discounts and promotions in pursuit of legitimate business interests.

3.6 TO FULFILL ANY MAINTENANCE/ SERVICE REQUESTS YOU RAISE USING OUR ‘E-SERVICES’ :

We provide various services to our property owners and residents such as Move-In and NOC requests, manage any service fees and instalment payments, facilitate any amenities booking, facilitate home service bookings etc. As part of these services we may process your personal information such as name, contact details, details of your requests in accordance to our contractual obligations to provide you the requested the fulfillment of your service and to assign the right professionals to assist your needs.

3.7 TO SERVICE THE COMMUNITIES, WE MANAGE:

Under Season Properties Community Management, our primary objective is to manage and enhance the wellbeing of the property and lifestyle of the residents in our care. As part of the Season Properties Community Management, we provide various services such as association management, customer service, site management, financial management etc. We collect and process personal data of the residents of the communities to facilitate ‘Move in permits’, ‘Access Permits’ and any maintenance/ service requests to fulfil our contractual obligations and pursuant to our legitimate business interests towards ensuring safety and comfort to the residents of our communities.

The technologies we use for this automatic data collection may include:

Cookies: A cookie is a small piece of data, which includes an identifier made of letters and numbers that is sent by a web browser and stored on your computer. Cookies are used as a reliable mechanism to remember information about you, so your interaction with our website is seamlessly simple. Cookies typically do not contain any information that personally identify you, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Please click here for details on Cookie Policy.

Flash Cookies: Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Web Beacons: Pages of the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). We use these cookies for the following purposes:

To identify you when you visit our platforms and to help you navigate through our platforms;

To help determine if you are logged into our platforms:

To store information about your preferences and to personalize our platforms for you;

To secure and protect your user account and our platforms;

HOW SECURE IS YOUR INFORMATION?

Your personal data security is an important concern to us. We provide the utmost care in secure transmission of your personal information from your computer, smartphone, and other electronic devices to our servers. We use industry security standards to safeguard the confidentiality of your information (e.g. firewalls, Transport Security Layer (“TLS”) etc.) and to make sure that your personal information is secure with us.

We have implemented and maintained appropriate technical and organizational security measures, policies and procedures to protect your personal information from the accidental loss, unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls. All payment transactions are encrypted using TLS technology. Ex: Measures we take includes:

Placing confidentiality requirements on our staff and service providers; Restriction of access to your personal information to employees and third parties strictly on a need to know basis, such as to respond to your enquiry or request; Destroying or anonymizing personal information if it is no longer needed for the purposes for which it was collected; and Using secure communication channels for transmitting personal data. The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

UPDATES ON POLICY

This policy may change from time to time. Your continued use of our platforms after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.